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@hinteq Why is the export failing for Acme Corp?

Found 1 related ticket and 1 recent commit

The export is failing due to a timeout in the CSV_Generator service.

Ticket #4920 Commit 8f2a9c
hinteq
SMART CONTEXT

This issue is related to the recent deployment v2.4.

hinteq is hq for your workflow.
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"We solve the same problems over and over"

No one remembers that this exact issue was fixed last month. The wheel gets reinvented daily.

"Escalations come with zero context"

IT gets tickets like "it's broken" and spends 30 minutes just figuring out what "it" is.

hinteq uncovers the root cause - for helpdesk and IT alike

1. Connect Sources

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2. Analyze Context

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Frequently Asked Questions

No. hinteq accesses your repositories transiently via API to index metadata and relevant snippets for context. We do not mirror your codebase. You can revoke access at any time.
We use a specialized PII redaction layer that strips emails, phone numbers, and names before sending any data to the LLM.
Yes. For Enterprise plans, you can configure hinteq to use your own Azure OpenAI or AWS Bedrock instances, ensuring data isolation.
No — hinteq is an intelligence layer that sits on top of your existing stack. You keep your workflows, queues, and SLAs; hinteq adds context, suggestions, and links to the right sources.
With Shadow Mode: agents work as usual, and hinteq shows what it would suggest after the fact — a safe way to learn without accidentally sending the wrong reply.
Clear, measurable outcomes: faster time-to-resolution, fewer unnecessary escalations, and consistent answers. hinteq also tracks usage and time saved so you can prove ROI and spot bottlenecks.
hinteq degrades gracefully. If the LLM is unavailable (or confidence is low), it switches to search + source links so you still get relevant context — with a human-in-the-loop by default.

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